Frequently Asked Questions

Welcome to the Vladoria Frequently Asked Questions (FAQs) Page

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

 

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

• Handling time: 1-2 business days
• Transit time: 5-9 business days
• Estimated delivery time: 6-11 business days

For more details, please refer to our Shipping Policy

Please note: Delivery times may vary due to factors beyond our control, such as postal delays, weather conditions, or peak seasons. We will inform you if we expect any significant delays.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within United Kingdom. For more information, please check our Shipping Policy

 

Question #3: Where is the Vladoria located?

Answer: Vladoria is an United Kingdom-based store brand. We proudly offer a curated selection of high-quality baby products, with shipping available exclusively within United Kingdom.

 

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy

 

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

 

Question #6: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

 

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

All refunds are issued in Pound Sterling (£) to your original payment method.

 

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy

 

Question #9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@vladoria.com

 

Question #10: Do you ship internationally?

Answer: No, we currently ship exclusively within the United Kingdom. We do not offer international or expedited shipping services at this time.

 

Question #11: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

 

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

 

Question #13: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy

 

Question #14: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

 

Question #15: What payment methods do you accept?  

Answer: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Apple Pay. All payments are processed securely in Pound Sterling (£).